WTC offers a wide array of IT services from CIO in a box to affordable maintenance plans. We specialize in designing and implementing infrastructure/architecture solutions for 24/7 up-time. Our technicians design and monitor your entire infrastructure, including servers, workstations and key points of failure such as routers, switches, firewalls, and all other network electronics, ensuring that you never experience downtime.
CIO IN A BOX
- Complete responsibility for all IT related tasks for a specific project or predetermined time. This includes providing onsite expertise in managing all the services listed below and training existing staff to support long term. This is typically a 6 to 12 month engagement for major infrastructure projects where onsite leadership is needed.
- Outsourcing some or all IT related responsibiliies and staffing.
LEADING EDGE MIGRATION
- Physical to Virtual migration, with no production down time, using VMWare or HyperV to maximize resources.
- Migration of all or part of the infrastructure to Offsite Hosted facilities with no production down time.
- Business Continuity Planning (Disaster Recovery). This includes hardware redundancy and data replication across multiple sites to ensure 100% uptime even during unexpected events.
- Complete Security Planning and Consulting.
CONSULTATION, DESIGN, & INTEGRATION
- Network consulting and design.
- Hardware and application installation.
- Help desk support.
- Onsite trouble‐shooting.
- Remote access and monitoring.
SYSTEM MANAGEMENT
- Onsite monitoring system with 24/7 alerting.
- Monthly performance reporting and analysis for monitored devices.
- Monthly performance reporting and analysis for monitored devices.
- Quarterly business review with a highly qualified technology consultant who understands your business.
SOFTWARE DESIGN & SUPPORT
- Has the capability to assist in and fully solicit software solutions for your next ERP or specific project.
- Technically supports many different ERP systems from multiple vendors.
- Will become technical support experts at your specific software solutions.
- Has the ability to design and create customer software solutions to meet your specific needs.
- Design and work with other web designers to make sure your web presence is optimized.
TECHNOLOGY MANAGEMENT
- Support of all Microsoft Enterprise level Server software, including but not limited to Exchange, SQL, SharePoint.
- Support for all Workstation hardware and software. This includes enterprise migrations to the most current Microsoft OS and Office versions.
- Resource planning for network infrastructures and business expansion.
- Advanced SQL and Oracle design and support.
- Microsoft Exchange high availability solutions.
NETWORK SECURITY & VULNERABILITY ASSESSMENT
- Identity and document network security posture.
- Protect critical information assets.
- Pinpoint vulnerabilities and recommend steps to mitigate them.
- Pinpoint vulnerabilities and recommend steps to mitigate them Enhance internal skills and expertise.
- Promote proactive security actions to drive risk management processes.
IP TELEPHONY
- Telephone systems consulting.
- Design and engineering.
- Project Management.
- Professional installations and training.
- Proactive Monitoring and Maintenance.
- Help Desk support.
STRUCTURED CABLING
- Low‐voltage data, voice and video cabling.
- CATV systems cabling.
- Data Center design.
- Wireless systems.